Privacy Policy for ReddRadar

ReddRadar ("ReddRadar," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reddradar.com (the "Site") and use our services, features, content, or applications (collectively with the Site, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

a. Personal Data You Provide to Us

We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and services, when you participate in activities on the Service, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the Service, the choices you make, and the products and features you use. The personal information we collect may include the following:

Account Information: Such as your name, email address, username, password, and other details you provide when creating an account.
Payment Information: When you subscribe to our paid plans, we collect payment information, such as your credit card number and billing address. This information is processed by our third-party payment processors, and we do not store full credit card numbers.
Product Input Data: Information you provide about your product, target audience, and keywords to enable ReddRadar to find relevant subreddits and lead opportunities.
Communication Data: Information you provide when you contact us for support or other inquiries, including the content of your messages.

b. Data Collected Automatically

When you access or use our Service, we may automatically collect certain information about your device and usage of the Service. This information may include:

Log and Usage Data: Such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, time spent on pages, and other actions you take on the Service.
Device Data: Such as information about your computer or mobile device, including device identifiers.
Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

c. Information from Third Parties

We do not typically collect personal information from third parties, except as necessary for payment processing or as you may otherwise direct (e.g., Slack integration for notifications, which would involve sharing alert data with Slack as per your configuration).

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

Create and manage your account.
Provide, operate, and maintain our Service.
Process your payments and subscriptions.
Identify relevant subreddits and lead opportunities based on your input.
Send you real-time alerts and notifications (including via email and Slack, if configured).
Provide AI-powered comment suggestions.
Enable you to manage leads through our dashboard.
Respond to your comments, questions, and provide customer support.
Send you technical notices, updates, security alerts, and administrative messages.
Monitor and analyze usage and trends to improve your experience with the Service.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Comply with legal and regulatory obligations.
For other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, marketing and your experience.

3. How We Share Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent (e.g., if you configure Slack integration, alert data will be shared with Slack).

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes.

7. Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at support@reddradar.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Children's Privacy

Our Service is not intended for use by children under the age of 13 (or 16 in certain jurisdictions like the EEA). We do not knowingly collect personally identifiable information from children under 13 (or 16). If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Links to Other Websites

Our Service may contain links to other websites that are not operated by us (e.g., links to Reddit). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: prajwal@reddradar.com

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